Privacy Policy

Effective Date: October 6, 2026

This Privacy Policy explains how AECSI Corporation ("AECSI," "we," "us," or "our") collects, uses, and protects your information, including information related to our service-related text messaging (SMS) program. AECSI provides plumbing and water treatment services and is located in Spring, Texas.

Information We Collect

  • Name, service address, email address, and phone number (including mobile number)
  • Service request, appointment, and billing details
  • Records of your SMS consent (date, time, method, and the disclosure shown or read to you)
  • Information you submit through our website forms
  • Basic website usage data, such as browser type and pages visited

How We Use Your Information

  • To schedule, confirm, and provide the services you request
  • To send service-related text messages, including appointment confirmations and reminders, scheduling changes, technician dispatch and arrival updates, billing notifications for service performed, and job completion surveys
  • To respond to your questions and requests for support
  • To maintain records required for business and legal purposes

We do not use our SMS program to send marketing or promotional messages.

SMS Text Messaging

Opt-in. You may agree to receive service-related text messages by checking the optional SMS box on our website, by checking the SMS box on a printed form, or by agreeing verbally in person or by phone. SMS consent is optional and is not a condition of purchase or service.

Verbal opt-in: AECSI Corporation will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy (https://aecsi.us/privacy-policy) & Terms (https://aecsi.us/terms-conditions)

Website/online opt-in: By submitting this form and signing up for texts, you consent to receive text messages from AECSI Corporation at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy (https://aecsi.us/privacy-policy) & Terms & Conditions (https://aecsi.us/terms-conditions).

Message frequency varies. Message and data rates may apply.

Opt-out. You may opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, or QUIT). You will receive one confirmation message, and no further messages will be sent. You may also opt out by calling 800-377-3592 or emailing info@aecsi.us.

Help. Reply HELP for assistance or contact us at 800-377-3592 or info@aecsi.us.

Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell, rent, or trade your phone number or personal information.

We may share information only with service providers that help us operate our business (for example, our scheduling and messaging platform and phone carriers) solely to deliver our services, or when required by law. These providers may not use your information for their own marketing.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. We keep information only as long as needed for service, billing, legal, and consent-record purposes.

Your Choices

You may request to review, update, or delete your information, or change your communication preferences, by contacting us at 800-377-3592 or info@aecsi.us.

Children

Our services and website are not directed to children under 13, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

AECSI Corporation
19525 Wied Road, Suite 510, Spring, TX 77388
Phone: 800-377-3592
Email: info@aecsi.us
Website: https://aecsi.us